view cart menu separator categories menu separator faq
advanced search
Payment Methods
• PayPal
• Google Checkout
• Pre-paid via company check, personal check, cashier's check or money order.
• No Purchase Orders, Fax or C.O.D. orders please. We do not accept credit cards directly
at this time.

(Note: Pre-paid methods, including cashier's checks, take slightly longer to process because
all payments must first clear with the bank due to the risk of fraudulent checks.)

Shipping Methods
• We use a carrier of our choice.
• Continental U.S. orders only please.
• We do not offer International, Canadian, HI, AK, PR, APO or FPO order options at this time.
• All orders require 24-48 hours processing time before shipping.
• We do not process orders during weekends.
• No deliveries will be made on Saturday or Sunday.
• We do not guarantee same day shipping.
• All orders shipped within CO will be charged sales tax.

Price Matching
Prices are non-negotiable. We do not price match competitors.

Cross-Shipping
We do not cross-ship items under any circumstances.

Product Testing
We, like other e-tailers, ship items in the condition they were received from the original manufacturer/distributor. We do not usually conduct product testing before shipping new merchandise. We test used equipment that we have knowledge of with due diligence to make sure it’s in basic functional condition. Some used products that we have limited knowledge of and limited ability to properly test are sold AS-IS without any warranty or possibility of return, refund, or exchange for any reason.

"OEM” or “Must Be Purchased With Hardware"
The “OEM” or "must be purchased with hardware" precept is mandated by the software publisher. In accordance, Our customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). There is no specific or set price the hardware has to be, merely that there is some sort of eligible hardware present in the order itself.

Money Back Guarantee/Refund Policy
All defective merchandise unless otherwise indicated may be returned within 15 days from the original invoice date for a refund or exchange. CPUs must be returned within 7 days from the invoice date for a refund or exchange. A return authorization number is required for all returns. A 15% restocking fee may apply to non-defective merchandise. Original shipping and handling charges are non-refundable under any circumstances. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform us of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly.

Software Return Policy
All software including an operating system is 100% non-refundable once purchased and delivered. We are not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.

Physical Damage Policy
Physical damage to any product purchased caused by the customer will effectively void warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. We encounter bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Be aware of anti-static warning labels and handle items with care. We will return any physically damaged item to you at your request and expense.

Restocking Fee
A 15% restocking fee will be applied to all returns for refund. Shipping charges are non-refundable. No refunds after 15 days.

Technical Support
We do not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post as much information as possible for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted on the products page.

Processing Time
You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. We do not guarantee same day-shipping. Orders are not processed on weekends and holidays.

Order status
We will keep you informed of your order status via e-mail. All tracking information will be emailed to you once your order has shipped.

Privacy
We respect your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from us are updates to any recent orders and/or returns.

Change orders
You may request a change to your order provided the order has not already been processed and shipped.

Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped.

Product listings
The Computer Boutique strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, The Computer Boutique shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from The Computer Boutique are provided as resources to customers looking for additional information and/or professional opinion. The Computer Boutique does not assume responsibility for the claims and/or representations made on these or any other websites.

Product Revisions
The Computer Boutique is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, The Computer Boutique puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are varying determinates which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. This includes but is not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. The Computer Boutique relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to do so. Consequently, The Computer Boutique will not be held responsible for product revision changes.

The Computer Boutique Purchase Agreement
By accepting delivery of any product delivered from The Computer Boutique ("The Computer Boutique"), you ("Customer") agree to be bound by the terms and conditions listed below. You and The Computer Boutique agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and The Computer Boutique. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from The Computer Boutique.

1. THE COMPUTER BOUTIQUE SATISFACTION GUARANTEE
The Computer Boutique offers our customers a 15-day satisfaction replacement or refund guarantee on all purchases, except:

• 7-day refund/replacement guarantee on all processors. All other merchandise has a 15-day warranty period.
• Software and DVDs are non-refundable and may be exchanged within 15-days of the invoice date for the same item only.
• If you wish to return a Bundle Special for a refund, you must return the ENTIRE BUNDLE within 15 days of purchase. Note that a 15% restocking fee will be applied. Components within a Bundle Special may be returned for repair/replacement only. Individual items may only be returned for repair/replacement if an RMA number is acquired within the Return Policy period.
• Manufacturer Kits are different than bundles as they are arranged by the brand/manufacturer and will only have one item number. Warranty guidelines have yet to be stipulated.
To take advantage of The Computer Boutique’s satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of The Computer Boutique’s Return Policy Procedure will result in the loss of The Computer Boutique’s refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Product Return Procedure
• To return a product in compliance with The Computer Boutique’s satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please email us to request an RMA number. All RMA requests must requested online. The Computer Boutique will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 15 days within which return products must be received by The Computer Boutique. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
• Customer is solely responsible for shipping any returned product to The Computer Boutique. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided. If any component of the returned product is missing, The Computer Boutique’s Return Procedure will be breached and The Computer Boutique may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).
• The Computer Boutique will not refund to Customer the original shipping charges. In addition, The Computer Boutique will assess a 15% restocking fee against the Customer's account on all returns for refund.

2. WARRANTIES; ALL PRODUCTS SOLD "AS-IS" OR "WITH ALL FAULTS"
THE COMPUTER BOUTIQUE IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY THE COMPUTER BOUTIQUE ARE NOT MANUFACTURED BY THE COMPUTER BOUTIQUE. THE PRODUCTS MAY, HOWEVER, BE COVERED BY EACH MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). THE COMPUTER BOUTIQUE ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. THE COMPUTER BOUTIQUE MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. THE COMPUTER BOUTIQUE DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. ALL ITEMS SOLD THROUGH THE COMPUTER BOUTIQUE ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, DO NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR THE COMPUTER BOUTIQUE, ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR.

3. LIMITATION OF LIABILITY
IN ALL CIRCUMSTANCES THE COMPUTER BOUTIQUE’S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. THE COMPUTER BOUTIQUE SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. THE COMPUTER BOUTIQUE SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGE TO EXEMPLARY DAMAGES, WHETHER OR NOT THE COMPUTER BOUTIQUE HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.

4. GENERAL TERMS AND CONDITIONS
Payment Terms; Orders: An order is not binding upon The Computer Boutique until it is accepted; The Computer Boutique must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card, or some other method prearranged with The Computer Boutique. You agree to pay the amount(s) due as specified on the invoice, and you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Shipping Charges
Your total cost for purchase of any product will include shipping and handling charges shown on The Computer Boutique invoice.

Title; Risk of Loss
The Computer Boutique will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. The Computer Boutique reserves a purchase money security interest in the product(s) until its receipt of the full amount due. Customer agrees to allow The Computer Boutique to sign appropriate documents on Customer's behalf to permit The Computer Boutique to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. Customer agrees to be bound by any software license agreement once the seal on the package is broken. The Computer Boutique will advise Customer of estimated shipping dates, but The Computer Boutique will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes.

Governing Law and Jurisdiction
Any dispute arising out of or related to these Terms and Conditions or the sales transaction between The Computer Boutique and Customer shall be governed by the laws of the State of Colorado, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. The Computer Boutique and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of Colorado, Pueblo County, to resolve any dispute between them related hereto, and the parities waive all rights to contest this exclusive jurisdiction and venue of such Courts. Finally, the Customer also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against The Computer Boutique that is more than one year after the date of the applicable invoice.

Severability
If any provision contained in this agreement is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions of this agreement, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable Colorado law.

Waiver
The failure of either party to require performance by the other party of any provision of this agreement shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in this agreement shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing.

Entire Agreement
These terms and conditions, together with The Computer Boutique’s invoice regarding the products ordered by Customer, are the complete and exclusive agreement between The Computer Boutique and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between The Computer Boutique and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

(V1.00: 2-18-08)

Last Updated: 21 Feb 2008 01:33:26 PST home  |  about  |  terms  |  contact
Powered by eCRATER - a free online store builder